Under Cover Boss

Have you seen the new reality TV series on CBS called Under Cover Boss? If you are looking for ways to grow your business this certainly is a great idea especially if your business is large and spread out.

The premise is quite straight forward. A boss, typically the business owner or CEO goes out “under cover” or disguised and performs a variety of roles in his or her company that are several tiers below them. In most cases these are the front line employees, sales, manufacturing workers, or even their managers.

What happens is that the boss gets to see the inner workings and people that are doing a lot of the heavy lifting in the company and whose opinions or perspectives are rarely shared unfiltered with upper management. They get to see both the good and the bad things that go on in their company that would otherwise go unnoticed. This gives the boss an opportunity to reward for and encourage more of the good behavior and to address the shortcomings or poor behavior.

If you like this concept of getting unfiltered reality on the ground floor of your business but are not quite prepared to don a wig or fake moustache perhaps we can perform the role of under cover observer for you.

We already engage with our clients' customers to get their perspective on what it is to be one of our clients' customers. This is often an eye opening experience for most of our clients because they either have not been getting honest feedback from customers or if they were they discounted it and discarded it.

Either way if you want help getting a better handle on what is going on in your business or with your customers we can help; just give us a call.

In the mean time check out the series or catch a rerun.